Good to know
Check-in: from 2 p.m. to 9 p.m. Please, contact us for arrival at other times.
Check out: 11 a.m. Thank you very much.
Parking: free parking in the underground car park or outside in front of the Hotel, subject to availability. The parking spaces cannot be reserved, but there is always parking space for our guests.
Go GREEN!E-SUSTAINABILITY Services:
E-Bike City Rental: directly at the Hotel!*
If you wish, we can also arrange other types of bikes upon request — perfect for any kind of adventure!
If no e-bikes are available upon your arrival, no worries: just let us know at least one day in advance (even during your stay) and we’ll take care of everything.
*service available for a fee and subject to availability.
eBIKE*: Travelling with ebike? That’s great! You can happily keep them in your garage and even charge them for free! * free service, subject to availability on site, not guaranteed.
eCAR*: With electric car charging points we declare our environmental sustainability even more!If you arrive with an electric car, you can gladly recharge it here in Tobago! Two charging stations are available in the parking lot outside, SILLA AC with up to 7kw, 32 amperes.*The service is chargeable and the cost varies depending on the recharge used, the price is variable according to the cost of the electricity trade. The service is provided exclusively upon your kindly request and our on-site availability, limited to a specific time and may not be available and/or guaranteed.
Tourist tax: It is equal to € 2.50 per person per day not included in the reservation. Payment at the end of the stay.
The Restaurant: service at extra cost, always open for dinner, rest days on Thursdays. We reserve the right to change the restaurant’s opening days and times. We kindly remind you that reservations at the restaurant are compulsory in advance, subject to your kind request and our availability. The restaurant’s opening hours and resting times may vary. The Snack Bar service – salads, sandwiches and more – is available daily at specific opening times.
Private Spa: The private spa is not included in your booking and\or in your offer, it is a service at an extra cost, subject to availability, with advance booking obligatory, before your arrival upon your kind request and our availability.
Info & Cancellation policy
Booking directly with us is always the best choice. On our official website, you’ll find the most favourable rates, the most flexible terms, and a direct line with us. Our cancellation policies are clear and transparent, designed to give you peace of mind and full freedom when planning your stay.
- Free cancellation up to 2 days (48 hours) before arrival.
• After this period, in case of no-show, early departure or date changes, 100% of the total stay will be charged. Valid for most of the year.
Smart stay
- Free cancellation up to 5 days (120 hours) before arrival.
• After this period, in case of no-show, early departure or date changes, 50% of the total stay will be charged.
Valid for the following dates 2026: April 12–14 · April 24–25 · May 17–20 · May 26–28 · June 15–25 · September 21–29 · December 24–26
Comfort stay
- Free cancellation up to 5 days (120 hours) before arrival.
• After this period, in case of no-show, early departure or date changes, 70% of the total stay will be charged.
Valid for the following dates 2026: April 3–5 · April 30–May 2 · May 29–June 3 · June 7–14 · August 21–30 · September 13–20 · September 30–October 3 · October 30–31 · December 5–7, 2026 · January 3–5, 2027
Prime season stay
- Free cancellation up to 7 days (168 hours) before arrival.
• After this period, in case of no-show, early departure or date changes, 100% of the total stay will be charged.
Valid for the following dates 2026: May 13–16 · May 21–25 · June 4–6 · June 26–August 20 · August 31–September 12 · December 30, 2026–January 2, 2027
Useful info
- If your stay includes dates subject to different cancellation policies, the policy with the longest notice period will apply. The days indicated are inclusive.
- Cancellations must be made by the reservation holder, via email or through the link provided in your booking confirmation.
- Please check all booking details carefully; any errors are not the responsibility of Tobago SNC.
- To confirm your booking, a valid credit card is required; the property reserves the right to pre-authorize prior to arrival
- Payment methods: we accept payments in cash, Maestro card, credit cards (Visa, MasterCard, American Express). We reserve the right to change prices and offers at any time.
- Rates and offers may vary depending on the season and availability, and are guaranteed only once your reservation is confirmed.
- Specific room numbers or floors cannot be guaranteed.
- Pets are not allowed.
- The graphic representation of all products (pictures, technical data and descriptions etc.) is made for the sole purpose of illustrating the products and is purely indicative.
- We are pleased to inform you that we have a specifically designated outside smoking area, and smoking is also permitted on the balcony of your room. Smoking is forbidden in all rooms and in all other indoor and outdoor areas of the hotel.
- Cancellation policies for group bookings (3 rooms or more) differ from the standard cancellation policies. Please contact our Customer Servicefor more information.
